Refund Policy

1. Overview

At [Company Name], we want you to be satisfied with your LeadAuditPro subscription. This Refund Policy explains when and how you can request a refund for subscription payments.

2. Refund Eligibility

2.1 Monthly Subscriptions

If you are unsatisfied with the Service, you may request a full refund within 14 days of your initial subscription purchase. This 14-day refund window applies only to your first payment. Subsequent monthly renewal payments are non-refundable, as you may cancel your subscription at any time before the next billing cycle.

2.2 Annual Subscriptions

Annual subscriptions are eligible for a full refund within 30 days of the initial purchase date. After the 30-day window, annual subscriptions may be eligible for a prorated refund for the unused portion of the subscription term at our sole discretion.

2.3 Plan Upgrades

If you upgrade your plan and are unsatisfied, you may request a refund of the upgrade cost difference within 14 days of the upgrade. Your account will be reverted to the previous plan upon refund.

2.4 Credit Purchases

Purchases of credits, add-on packs, or one-time usage-based charges are non-refundable once the credits or services have been used. Unused credits may be eligible for a refund within 14 days of purchase.

3. Refund Process

To request a refund:

1. Contact our support team at [Contact Email] with the subject line "Refund Request."
2. Include your account email address, the date of purchase, and the reason for your refund request.
3. Our team will review your request and respond within 5 business days.
4. If approved, refunds will be processed to the original payment method within 10 business days.

4. Refund Timeframes

• Processing Time: Approved refunds are typically processed within 5-10 business days.
• Bank Processing: After we process the refund, it may take an additional 5-10 business days for the refund to appear on your statement, depending on your payment provider.
• Currency Conversion: If your original payment was converted from another currency, the refund amount may vary due to exchange rate fluctuations. We are not responsible for any differences caused by currency conversion.

5. Exceptions and Non-Refundable Items

The following are not eligible for refunds:

• Accounts that have been terminated due to a violation of our Terms of Service or Acceptable Use Policy.
• Subscription renewals after the applicable refund window has passed (cancel before renewal to avoid charges).
• Credits, add-on packs, or usage-based charges that have been consumed.
• Fees related to third-party services or integrations purchased through the Service.
• Requests made more than 60 days after the original purchase date.
• Accounts with evidence of abuse, fraud, or excessive usage intended to exploit the refund policy.

6. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Filing a chargeback without first contacting us may result in temporary suspension of your account until the dispute is resolved. We are committed to resolving billing disputes fairly and promptly.

7. Free Trial

If we offer a free trial period, no payment is collected during the trial. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription will begin at the end of the trial period and standard billing and refund terms will apply.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes do not apply retroactively to purchases made before the effective date of the change.

9. Contact Us

For refund requests or billing questions, please contact us at:

[Company Name]
Email: [Contact Email]