1. Introduction
This Privacy Policy explains how [Company Name] ("Company," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use the LeadAuditPro platform ("Service"). We are committed to protecting your privacy and handling your data transparently.
By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, company name, and billing information when you create an account or subscribe to a paid plan.
- Profile Information: Job title, phone number, website URL, and other optional profile details.
- Payment Information: Credit card numbers, billing addresses, and other payment details processed through our third-party payment processor (e.g., Stripe). We do not store full credit card numbers on our servers.
- Communications: Information you provide when you contact our support team, respond to surveys, or participate in promotions.
- User Content: Data, reports, leads, and other content you create, upload, or store through the Service.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, actions taken, time spent on the Service, search queries, and click patterns.
- Device Information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
- Log Data: IP address, access times, referring URLs, and error logs.
- Cookies and Tracking Technologies: As described in our Cookie Policy, we use cookies, web beacons, and similar technologies to collect information about your browsing activity.
2.3 Information from Third Parties
- Social Login: If you sign in using a third-party service (e.g., Google), we may receive your name, email address, and profile picture from that service.
- Analytics Providers: We may receive aggregated analytics data from third-party services that help us understand how our Service is used.
- Payment Processors: Our payment processors may share transaction status and limited billing information with us.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and Maintain the Service: To operate, deliver, and improve the features and functionality of the Service.
- Process Transactions: To process payments, send invoices, and manage your subscription.
- Communicate with You: To send account-related notifications, security alerts, support messages, and (with your consent) marketing communications.
- Personalize Your Experience: To tailor the Service to your preferences, usage patterns, and account settings.
- Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and improve the quality and performance of the Service.
- Security and Fraud Prevention: To detect, investigate, and prevent unauthorized access, abuse, and other security incidents.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors who provide services on our behalf, such as payment processing, email delivery, hosting, and analytics. These providers are contractually obligated to use your information only for the purposes of providing their services to us.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of the Service. For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please see our Cookie Policy.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. When your data is no longer needed, we will securely delete or anonymize it.
- Account Data: Retained for the lifetime of your account plus 30 days after deletion.
- Usage and Log Data: Retained for up to 24 months.
- Payment Records: Retained for up to 7 years to comply with financial and tax regulations.
- Support Communications: Retained for up to 3 years after the last interaction.
7. Your Rights and Choices
7.1 General Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
- Objection: Object to the processing of your personal information for certain purposes.
- Restriction: Request restriction of processing of your personal information in certain circumstances.
- Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
7.2 Rights for EEA/UK Residents (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the rights listed above. Our legal bases for processing your information include: performance of a contract, legitimate interests, consent, and compliance with legal obligations. You also have the right to lodge a complaint with a supervisory authority.
7.3 Rights for California Residents (CCPA/CPRA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- The right to know what personal information is collected, used, shared, or sold.
- The right to delete personal information held by us.
- The right to opt out of the sale or sharing of personal information. We do not sell your personal information.
- The right to non-discrimination for exercising your privacy rights.
- The right to correct inaccurate personal information.
- The right to limit the use of sensitive personal information.
7.4 Exercising Your Rights
To exercise any of the above rights, please contact us at [Contact Email]. We will respond to your request within 30 days (or sooner if required by applicable law). We may need to verify your identity before processing your request.
8. Data Security
We implement industry-standard technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest.
- Regular security assessments and penetration testing.
- Access controls limiting employee access to personal data on a need-to-know basis.
- Secure password hashing using modern algorithms.
- Regular backups with encrypted storage.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your jurisdiction. When we transfer data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data is protected.
10. Children's Privacy
The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe that a child under 16 has provided us with personal information, please contact us at [Contact Email].
11. Third-Party Links and Services
The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the Service.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the Service or by sending you an email at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
[Company Name]
[Address]
Email: [Contact Email]
Data Protection Officer: [Contact Email]